Job description
WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?JOIN US AS FRONT OFFICE SUPERVISOR AT HOLIDAY INN EXPRESS AMSTERDAM - NORTH RIVERSIDEABOUT HOLIDAY INN EXPRESSAt Holiday Inn Express hotels we keep it simple and smart. As IHG's biggest hotel brand, we're the first choice for the increasing number of travellers who need a simple, engaging place to rest, recharge and get a little work done. We offer everything guests need and provide more where it matters most.
We believe travel should be without hassle and complication. But we also believe travel should have more to offer, such as faster check-in and everything needed for a great stay within arms' reach.®THE POSITIONWe're searching for an enthusiastic Front Office Supervisor at the Holiday Inn Express Amsterdam to join our team and be part of our exciting venture. It's time to put all your training, education, and preparation into action and lead your team to provide wonderful services to our guests! You'll be offered the unique opportunity to work side by side with our Front Office Team, learn their roles, and help with running the department.As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive exceptional service. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you're always looking for a personal connection with our guests to make their stay as unique as possible.

Job requirements
YOUR KEY RESPONSIBILITIES

• Supervise and support the activity of the Reception Team.
• Ensure a smooth check-in/out process for all guests in line with our brand standards.
• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy.
• Carry out Duty Management shifts.
• Support receptionists in preventing and handling complaints.
• Proficient with the hotel facilities, services, and special promotions. 
• Acquainted with the hotel security, fire regulations, legislation and safety procedures.
  

HOW YOU'LL DO IT

• Having a creative and warm personality and know-how to connect with people is a great asset.
• Being representative and guest oriented.
• Thinking out of the box to create unique experiences.
• Passionate for order and a structured environment.
• Being a team player and having a proactive attitude.
• Excelling in the areas of communication and interpersonal relations.
  

WHAT YOU'LL BRING

• HBO/ MBO or equivalent level of education.
• Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage.
• Excellent organizational and leadership skills.
• Proactive, adaptable, and independent.
• Diplomatic, respectful, and supportive with the company policies.
• Ability to work under pressure, prioritize and meet deadlines.
• Excellent written and spoken English and Dutch is a plus.

WHY JOIN US?

• You've the opportunity to work in a dynamic. international, and multicultural work environment.
• We value your contributions and offer competitive pay aligned with industry standards and the HORECA CLA.
• Great benefits package.
• Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program, Marriott and Odyssey Hotel Group.
• You can accrue well-deserved breaks with up to 25 days off.
• You've access to diverse resources through Empowr for personal well-being support.
• We engage regularly in team-building activities.
• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!

ABOUT ODYSSEYWe are The Odyssey Hotel Group, Europe's most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.ODYSSEY CULTUREYou'll be joining a fast-moving, ambitious and successful team that's shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves on with a collaborative mindset.Join our team and be part of a dynamic environment where you can grow, contribute, and provide outstanding service!

Organisation
Welcome to Holiday Inn Express Amsterdam – North Riverside!
On the northern shore of the IJ-lake, a 45 meter high rise contains the second largest Holiday Inn Express hotel of Europe. With its 438 rooms and a great view over the city of Amsterdam, it is loved by both business travelers and tourists. Small ferry boats take you to Amsterdam's central station and the city centre in just a few minutes.
Come enjoy the view and have a drink! 

Offer
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