Job description
Lead, inspire and elevate the dining experience at Restaurant JAQ, Hilton Rotterdam!

• Do you have a passion for hospitality and leadership?
• Are you ready to take ownership of daily operations and motivate your team to deliver excellence?
• Can you balance hands-on service with strong organizational and people-management skills?

If yes, this role is made for you! As F&D Supervisor at Restaurant JAQ, you will be the driving force behind our evening operations, making sure every guest leaves with a smile and every service runs smoothly.
 
What to expect
In this role, you are operationally responsible for supervising the daily shifts at Restaurant JAQ. You lead by example on the floor, ensure team alignment, and maintain Hilton's high service standards.
You will handle scheduling, daily briefings, and smooth communication between the kitchen, bar, and service team. You also support the Venue Manager in training, evaluating, and coaching the team, and step in when needed to manage the outlet independently. Your responsibilities include:

• Supervising all working shifts, ensuring smooth daily operations.
• Handling scheduling, attendance, and managing sick leave and replacements.
• Supporting the Venue Manager with staff training, motivation, and development.
• Overseeing ordering and stock control in cooperation with the Chef and Bar Supervisor.
• Responding accurately to daily challenges and opportunities, ensuring service excellence.
• Acting as the key contact for both team and guests during your shift.

Working hours are usually between 14:00 and 00:00, and a shift is normally 8 hours.

Job requirements
Who are you?
You are a confident and proactive hospitality professional with strong leadership and communication skills. You know how to balance operational performance with genuine team engagement, and you inspire others to bring out their best. You recognize yourself in the following:

• Several years of experience in Food & Beverage or restaurant management, preferably in a similar supervisory role.
• Strong communication and organizational skills.
• Hands-on, with a “lead by example” mentality.
• Fluent in English (Dutch is a plus; more languages are welcome!).
• Ability to remain calm and solution-oriented in a fast-paced environment.
• Availability to work flexible hours, mostly in the evening, including weekends and holidays.
• Basic food safety and HACCP knowledge is required; Hilton will provide further training where needed.

 
What do we offer?

• A fulltime contract (38 hours per week)
• Salary in salary scale VI of the Horeca collective labor agreement.
• 25 paid holiday days per full year (on the basis of 38 hours per week)
• Travel allowance according to the Hilton Rotterdam scheme, if you live further than 5km away from the hotel.
• Pension build-up through through Pensioenfonds Horeca & Catering.
• Access to personal growth through our Learning & Development department, the Hilton University, LinkedIn Learning, Harvard ManageMentor & eCornell
• An unforgettable Guest Experience: a free overnight stay in our hotel, including dinner and breakfast, for you and your plus one!
• Huge discounts through Hilton GO! Team Member room rate, plus Friends & Family room rate at all Hilton Hotels worldwide.
• 50% off your F&D bill, at least at Managed Hilton Hotels in the Netherlands.
• 24/7 access to our fitness facilities (also on your days off!)

 
Are you ready to kickstart your Hilton career? Apply here and we will be happy to get in touch with you! The recruitment process starts with a first selection. If you pass this, you will get a phone call from our Human Resources department to get to know you better. This is followed by an interview, and possibly a second interview. Finally, the Human Resources department will contact you to inform you whether you have been selected for the job!

Organisation
Hilton is #1 Great Place to Work! - Working at Hilton | Great Place To Work®
Hilton Rotterdam is een internationaal 5-sterren hotel, dat al sinds 1963 een icoon is in het hart van Rotterdam. Het hotel beschikt over 254 gastenkamers- en suites, maar ook over verschillende vergaderzalen met een capaciteit van 4 tot 325 personen. Onze gasten kunnen genieten van een heerlijk ontbijt en een all-day dining concept in restaurant JAQ.Ons team is erg divers en internationaal. Wij zorgen er samen voor dat de gast een perfect verblijf heeft en van uitstekende service geniet. Daarom staan wij voor support en ontwikkeling voor al onze Team Members! Ben jij leergierig en enthousiast? Wij zorgen ervoor dat jij de tools hebt, zodat jij het beste uit jezelf kunt halen! Voordelen van werken bij Hilton:

• Reis, ontdek en proef met hoge kortingen via Hilton GO!

o Voor jou: Team Member room rate in alle 7.700 Hilton Hotelso Voor je vrienden en familie: Friends & Family room rate in alle 7.700 Hilton Hotels

• 50% korting op F&B in Managed Hilton Hotels in Nederland
• Persoonlijke ontwikkeling via onze Learning & Development afdeling en Hilton University
• Guest Experience: 1 gratis overnachting inclusief diner en ontbijt voor jou en je +1!
• 24/7 gebruik van onze fitness
• Team Member restaurant: iedere dag een andere warme maaltijd tijdens werk!

Ben jij klaar om je Hilton carrière te kickstarten bij ons?

Offer
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Ref.nr.:172046 - RT191455900