Job description
Be the first hello in a guest´s journey and the reason they can´t wait to check in. Step into the Reservations Agent role at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. You´re the friendly first voice our guests hear, the one who makes booking a stay smooth and stress-free.   RESPONSIBILITIES: 

• Handle all incoming reservations via phone, email, and online channels in line with Marriott standards.
• Process individual, corporate, and group bookings, ensuring accuracy of details and payment methods.
• Respond to guest inquiries, upsell rooms and packages, and promote hotel services to maximize revenue.
• Collaborate with Sales & Revenue to monitor availability, rates, and special offers.
• Ensure accurate entry and management of reservations in the PMS and distribution systems.
• Communicate effectively with Front Office, Sales, and Operations teams to ensure smooth arrivals and stays.
• Handle reservation modifications, cancellations, and special requests in a professional and timely manner.
• Assist with daily reports, forecasting, and revenue tracking when required.

  WHAT WE ASK OF YOU:

• Previous experience in Reservations or Front Office is preferred
• Strong communication skills (verbal and written) in English, Dutch and other languages are an advantage.
• Knowledge of Opera PMS and Marriott systems is highly desirable.
• Customer-focused with excellent attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Team player with a positive and proactive attitude.
• Problem solving ability and stress resistance.

  WHAT WE OFFER:

• Salary range according to Horeca CAO.
• 8% holiday allowance
• 25 holiday days.
• Free parking
• Travel allowance
• Free use of the gym.
• Recruitment bonus up to EUR 1000,- gross when you bring in a new team member.
• Vertiq smiles Reward & Celebration program.
• Vertiq Savings: many discounts on a variation of online web shops
• A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Growth opportunities with your hotel & within Vertiq.
• Great Learning & Development opportunities
• Being part of a fast-growing hospitality company; Vertiq Hospitality, where you can internally move to different Brands
• Great travel discounts for you and friends & family at Vertiq Hospitality and Marriott properties.
• 50% discount on food & beverage at most of the Vertiq properties.
• Complimentary voucher for 1 night stay at a Vertiq property after your 1st year of employment

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!     

Job requirements
Meer informatie over de functiebeschrijving, zie hierboven.

Organisation
The Moxy and Residence Inn Houthavens is the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space than you would find in any other hotel room, including a fully equipped kitchen in every suite! Our guests want to Maximize their stay and we are here to help them do that; by offering grocery services, complimentary daily breakfast and of course refer them to the places to be in Amsterdam!#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew' is always on duty to serve. Our crew can do it all! Bartender, greeter, front desk attendant, speedy internet surfing problem solver… all you, all of the time.

Offer
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