Job description
Novotel Amsterdam City We are Novotel Amsterdam City, one of the largest 4-star hotels in the Netherlands. As a strong brand, we are part of the international organization Accor. Novotel Amsterdam City has 610 rooms, approximately 1,300 m2 of meeting space, and various F&B outlets. Daily, we accommodate an average of 500+ guests and provide them with the best service they could wish for. We have an exciting opportunity for a Duty Manager to join our team. Are you ready to take the next step in learning all aspects of hotel operations? Do you aspire to become an Operations Manager or Hotel Manager but feel you're not quite there yet? If you're open to a new challenge, the Duty Manager role could be the perfect fit for you. Your day as a Duty Manager In this role, you ensure that guests have a fantastic experience in our hotel during either the morning (07:00 - 15:00) or evening (15:00-23:00) shift. You move confidently through the hotel, switching effortlessly between guest contact, operational oversight, and problem‑solving. You create memorable experiences, elevate service standards, and keep the operation running smoothly.  What you'll be doing:

• You analyze guest reviews and ensure that each one receives a response;
• You see every complaint and issue as an opportunity to improve our service;
• You make sure our ALL members feel at home in our hotel;
• You engage with department heads and help them improve work processes;
• You also take responsibility by conducting safety rounds and taking charge during crisis situations.

Job requirements
Qualifications: We are looking for a service-oriented Duty Manager who can effectively respond to the unexpected turns of the day and handle tasks independently. You are decisive and persuasive. Furthermore, you recognize yourself in the following points:

• You are proactive, a team player, discrete and stress-resistant;
• You are flexible and available to work morning and evening shifts. And you are also available during the weekends;
• You have a problem-solving mindset;
• You have organizational skills;
• You have strong verbal communication skills of the English language (and preferably Dutch).

What do we offer you?

• An Accor salary within pay scale VI of the Hospitality CAO, starting at €2863,55;
• Plenty of development and career growth opportunities within the Accor group;
• 25 vacation days per year based on a full-time contract;
• A referral bonus of €250 if you bring in new colleagues;
• A free welcome stay with a +1, including breakfast and dinner!;
• Huge discounts on stays and Food & Beverage outlets in all Accor hotels worldwide;
• Free parking at the hotel and a travel allowance from 5 km;
• Free use of our Technogym fitness room.

Interested? Do you think you're the person we're looking for? We can't wait to meet you! Send your cv and motivation to Lars (klik op de solliciteer button) If you have any questions, feel free to e-mail or call us at +31 (0)20 431 36 83. 

Organisation
Passie, kwaliteit en professionaliteit dat is waar Novotel Amsterdam City voor staat! Door middel van oprechte aandacht en authenticiteit zorgen wij ervoor dat onze 1500 gasten die dagelijks in ons hotel aanwezig zijn graag bij ons terug komen. Met 610 recent genoveerde kamers, 1 restaurant, 18 vergaderzalen, een fitness en sauna zijn wij dan ook het grootste 4 sterren hotel in de Benelux. Wij doen dit met een team van circa 130 medewerkers waarbij we elkaar kennen, informeel met elkaar omgaan en naast werk ook plezier hebben!Novotel Amsterdam City is één van de hotels van het wereldwijde AccorHotels. In Nederland kennen wij de merken Sofitel, Swissotel, Mgallery, Mövenpick, Pullman, Novotel, Novotel Suites, Mercure, ibis, ibis Styles en ibis Budget. Kortom: volop ontwikkel- en doorgroeimogelijkheden binnen Novotel of in één van onze andere hotels!Vacatures:Bekijk in het overzicht rechts alle vacatures van Novotel Amsterdam City. Zie je hier geen geschikte vacature? Bekijk dan eens de vacatures van alle Accor hotels op www.werkenbijaccorhotels.nu.

Offer
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Ref.nr.:178101 - RT203879511