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Gepubliceerd: 4 dagen geleden

Team Leader Live Operations: NW Europe

Amsterdam
Gepubliceerd: 4 dagen geleden

Team Leader Live Operations: NW Europe

Are you a natural leader with a passion for logistics and tech? Enjoy bridging departments to improve operations on an international scale? Then we're looking for you!

Our story (the bitesize version)

From fantastic fries to superb sushi, we deliver millions of delicious dishes every day. Having expanded as Just Eat Takeaway.com, we're now active in 24 countries worldwide – taking 250 million orders in the first half of 2020.

Many of those deliveries happen thanks to ‘Scoober'. That's our courier logistics operation, supporting restaurants in getting the food to your door. Our Live Operations experts play a vital role in Scoober, ensuring we're always in top gear.

All about the role

As our Team Leader Live Operations: NW Europe, you manage specialists across six countries, ensuring they achieve the best results possible. That includes developing all culture, process and performance improvements, developing a highly effective real-time response team.

In this wide-ranging Live Ops role, your focus also includes:

  • Achieving the best possible efficiency in terms of service levels, costs and support for the Netherlands, Belgium, France, Switzerland, Denmark and Norway

  • Reporting into the Global Live Operations Team Leader, and supporting Supervisors. You translate business vision into data-driven decisions & deliver on these

  • Working closely with our workforce management & training team to ensure the development and optimization of your team

  • Building strong relationships with the Local Operations and Customer Service departments for effective collaboration, information sharing & KPI improvement opportunities

  • Defining, regularly evaluating and reporting on KPIs related to growth & development

Can you deliver…

Here are the skills and experience we need from our Live Ops lead:

  • Extensive experience in an operational environment, including 3+ years' experience in a managerial position, leading staff in areas like logistics, corporate hospitality etc.

  • Excellent analytical skills and the ability to produce valuable logistical insights

  • A strategic mindset, with a clear understanding of the wider issues impacting your markets

  • A proven track record in performance improvement, change management, optimising departmental procedures and exceeding targets & KPIs in a customer support environment

  • Enthusiastic about working in a dynamic, constantly-evolving environment and coaching your team through the ride

  • Skilled in connecting with other departments on an international scale to boost performance and stakeholders management

  • Excellent English (written & spoken) and good communication skills. Fluent French and Dutch is a big advantage

Here is our offer

Like the perfect food pairing, your expertise and these great rewards belong together:

  • Competitive salary

  • A varied and impactful leadership role with international scope

  • Fantastic company and team events

  • A dynamic, friendly workplace in the heart of Amsterdam (when you're in the office)

  • Contribution to your pension plan

  • 26 days of holiday per year

  • Budget for internal & external training and conferences

  • Working from home allowance and a budget for ordering lunches

 

Join us on our Live Ops journey. Click Apply Now and send us your CV!

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