Job description
About us: Welcome to Crowne Plaza Amsterdam – South, a modern business hotel in the lively Zuidas district. 
With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong — as part of the global IHG Hotels & Resorts family. Lead the Restaurant Operations

• Manage the day-to-day operations of the restaurant, ensuring smooth and efficient service throughout all operating hours.
• Lead the restaurant floor during service, providing visible leadership and supporting the team where needed.
• Coordinate opening and closing procedures, ensuring the restaurant is fully prepared for service.
• Monitor service flow, staffing levels, stock availability, equipment, and cleanliness to maintain operational excellence.
• Ensure compliance with food safety, hygiene, health & safety, and company policies.
• Implement and maintain restaurant operating procedures and quality standards.
• Support the overall F&B department in all other areas when business requires

 Lead, Coach & Develop the Team

• Recruit, onboard, train, coach, and develop restaurant team members to achieve high performance.
• Conduct regular check in conversations, performance reviews, and provide continuous feedback.
• Lead daily briefings before service and maintain strong communication between the restaurant and kitchen teams.
• Foster a positive, energetic, and inclusive team culture where collaboration and accountability are encouraged.
• Ensure all team members meet grooming, appearance, and service standards.
• Lead employee engagement initiatives and motivate the team to consistently deliver results.

 Deliver Exceptional Guest Experiences

• Ensure every guest receives warm, attentive, and memorable service.
• Lead by example in creating an engaging dining experience that reflects the Japanner concept.
• Handle guest feedback, complaints, and service recovery professionally and efficiently.
• Take ownership of the mailbox and handle inquires and group requests
• Maintain high standards of food quality, beverage service, cleanliness , and overall restaurant experience in collaboration with the Head Chef
• Monitor guest satisfaction and continuously identify opportunities to improve the guest experience.

 Drive Financial Performance

• Take ownership of the restaurant's daily financial performance and contribute to achieving revenue and profitability targets in collaboration with the F&B Service Manager.
• Monitor labour costs, productivity, and operational expenses.
• Analyse sales performance and identify opportunities to increase revenue and improve profitability.
• Drive upselling and promotional initiatives to maximise guest spend.

 Build Strong Partnerships & Collaboration

• Maintain strong communication with hotel departments including Front Office, Sales, Events, Housekeeping, Engineering, and Finance to ensure seamless operations.
• Coordinate and oversee promotional activities, and external events involving the Japanner brand.
• Collaborate with other Food & Beverage outlets within the hotel whenever operational support is required.
• Build and maintain strong relationships with suppliers, partners, returning guests and De Japanner owners.

 Ensure Responsible Business Practices

• Ensure compliance with all food safety, HACCP, Fire, Life & Safety, and local health regulations.
• Monitor restaurant maintenance and report operational issues promptly.
• Continuously identify opportunities to improve processes, increase efficiency, and support sustainable business practices.
• Encourage innovation by challenging existing ways of working and implementing improvements where beneficial.

Job requirements
What We Are Looking For

• Previous leadership experience in a restaurant or hospitality environment.
• Strong operational knowledge of Food & Beverage service.
• A hands-on leader who enjoys being present on the floor.
• Good communication and coaching and skills
• Passion for delivering exceptional guest experiences.
• Ability to build strong relationships with internal and external stakeholders.
• Flexible, organized, and able to thrive in a fast-paced environment.
• Fluent in English; Dutch is a plus, but not manddatory.

 At Crowne Plaza Amsterdam – South, we make sure you feel right at home with: 

• Employee discount for all 6000+ IHG hotels worldwide 

• Friends & family rates to share with your loved ones 

• Up to 50% discount in participating hotel bars and restaurants 

• Travel allowance based on the distance from home to work 

• A paid day off for volunteering 

• A paid day off for your birthday or a birthday voucher 

• Homemade lunch or dinner during your working hours 

• Opportunities for personal development, training, and coaching 

• A CultuurWerkt!/Alleo account for discounts on theatre, cinema, and more 

• A ClassPass discount for fitness, wellness, or healthy meals 

• Discount on a collective health insurance 

• Discount at Doctor Feelgood, our local massage partner 

• Access to the hotel's gym facilities (when not in guest use) 

• An In-House Experience including breakfast, dinner and drinks at Crowne Plaza Amsterdam - South as part of your onboarding  

• A fun, international team that values teamwork, laughter, and growth 

• Regular staff events, parties, and departmental outings 

• At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best. 

 

Organisation
Crowne Plaza Amsterdam - South is gelegen in een gebied dat zich op dit moment snel aan het ontwikkelen is; De Zuidas, dichtbij de Amsterdam RAI. Deze omgeving wordt hét stadscentrum voor internationaal zakendoen en kennisontwikkeling. Met de Luchthaven Schiphol en het centrum van Amsterdam op korte afstand, is het Crowne Plaza Amsterdam – South een van de best gelegen hotels in Amsterdam voor allerlei soorten gasten, voor zakelijke doeleinden of voor vrije tijd. Gasten kunnen ontspannen met een glas wijn op het terras en genieten van Japanse fingerfood in het restaurant De Japanner Zuid. Het hotel beschikt over een state of the art fitness, een moderne en gezellige Manhattan Lounge-Bar, een business center en een club lounge.
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Offer
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Ref.nr.:177516 - RT202404012