Job description
A Food and Drink Manager is responsible for managing operations of all Food and Drink outlets to deliver an excellent Guest experience while training Team Members and working within budgeted guidelines.

What will I be doing?
As a Food and Drink Manager, you are responsible for managing operations of all Food and Drink outlets to deliver an excellent Guest experience on a luxury level. A Food and Drink Manager will also be required to manage, train, and develop Team Members across the entire department. In this role you are also responsible for Food and Beverage profitability and preparing/adhering to budgeted figures.
Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Drink Outlet operations (Spectrum, Goldfinch, Peacock Alley, Vault Bar, In Room Dining, Minibar, and Banqueting)
• Maintain exceptional levels of customer service in all outlets through continuous training and development of all Team Members
• Recruit, manage, train and develop the Food and Drink team – directly responsible for the performance of this team
• Directly manage guest queries, requests, and problems in a manner corresponding to hotel standards; represent hotel Food and Drink department appropriately to all guests
• Work within budgeted guidelines in relation to Food, Drink and payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus, concepts, and innovative guest experiences with other members of Food and Drink team in conjunction with Executive Office
• Accountable for monthly stock takes and reporting
• Incentivize team members to maximize sales and revenue; oversee incentive program and develop ways to increase results
• Carry out annual and mid-year appraisals with Managers under your responsibility; assist with Personal Development Plans for all F&B Team Members to ensure proper growth, development, and succession planning
• Evaluate guest satisfaction levels with a focus on continuous improvement, implement changes as needed
• Ensure communication meetings are conducted and post-meeting minutes generated
• Comply with Waldorf Brand Standards
• Exhibit awareness and efforts relating to sustainability
• Assist other departments wherever necessary and maintain good working relationships across the entire hotel
• Exhibit flexibility and creativity in all Hotel Operations
• Comply with hotel security, fire regulations and all health and safety legislation

Job requirements
What are we looking for?
A Food and Drink Manager serving Waldorf Astoria Amsterdam is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Food and Drink Management experience in Luxury properties
• Able to meet and exceed financial targets
• Creative / innovative and out of the box thinking style
• Open minded to new ways of working
• Keeps helicopter view and looks at the bigger picture
• Ability to comply with all Food and Drink brand standards
• Ability to work under pressure
• Great networker both internal and external of the organization
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Excellent in English language verbally and in writing
• Our candidate needs to be in the possession of an EU passport or valid working permit for the Netherlands

What will it be like to work for Waldorf Astoria Amsterdam
Waldorf Astoria Amsterdam opened in May 2014. You are a part of a young dynamic team and working at one of the top luxury hotels in Amsterdam. As Waldorf Astoria Hotels & Resorts is a part of the Hilton Worldwide Hotel Group lovely benefits will apply, like discount on hotel rooms and Food and Drink.
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the new colleague we are looking for.

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement.
As an employee you will become a member of the GO Hilton program, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 8,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well. Not only will you receive discount on room rates but also 50% off on Food & Drink.
In addition you will be entitled to discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain and Avis.
We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands. The magnitude of this company leads to numerous career opportunities worldwide. The company also manages the world-class guest reward program Hilton HHonors®.
 

Organisation
Waldorf Astoria Amsterdam opened its doors on May 1st 2014.Inspired by timeless Dutch history, Waldorf Astoria Amsterdam brings the legendary Sincerely Elegant Service to a storied and unforgettable destination. Once wealthy patrician houses built during the Golden Age, Waldorf Astoria Amsterdam is situated on the Herengracht, enjoying a prime location in the city's most beautiful and oldest canal setting.
All 93 elegant spacious rooms and suites offer views over the Herengracht canal or the private courtyard garden, and feature a wealth of modern amenities and thoughtful touches to make the guest stay memorable.
Guests can dine in style in our sophisticated 2-Michelin star fine dining restaurant Spectrum, or in our Peacock Alley restaurant, where you can savour exquisite international cuisine.
The wonderful, luxurious and relaxing Guerlain Spa can be found on the ground floor. This is the first spa in collaboration with Guerlain in the Benelux region and receives yearly awards since its opening.
All these outlets and more are staffed with amazing people who are always looking for new vibrant minds to strengthen the team and together provide the Sincerely Elegant Service.

Offer
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Ref.nr.:74626 - RT190990944