Job description
Your missionWanted: The Cheerful ChampionAt Staybridge Suites The Hague we believe hotels should feel less like… hotels and more like a really good idea. The kind where guests feel at home, surprise is part of the package, and smiling comes naturally.That's where you come in.You are warm, welcoming, big-hearted, and genuinely care about people. You don't just deliver service you create moments. You inspire guests to ditch the travel routine and actually enjoy their stay. In short: you're cheerful, capable, and allergic to the phrase “that's not my job.”So… what's the job really?When guests walk through our doors, they should immediately think:“Ah yes. I'm home.”As Operations Manager, you're the behind-the-scenes wizard making sure everything runs smoothly while also being front and center when it counts. You'll keep the hotel humming, the team motivated, the guests happy, and the spreadsheets behaving themselves.You might even step in as General Manager when needed, no pressure.
Your profileWhat are we looking for in our Cheerful Champion?

•  Fluent in Dutch and English (extra languages earn bonus points).
• 3+ years in hotel/front office/guest service roles
•  At least 2 years leading or supervising a team
•  Extended-stay experience? Big plus.
•  Fluent in Dutch and English (extra languages earn bonus points).
• A “make it happen” mindset—solutions over excuses
•  Naturally cheerful, proactive, and positive
• Socially savvy and digitally connected
• Experience with Opera is preferred
•  Flexible to work nights, weekends, and holidays (hospitality never sleeps)

Job requirementsYour Day-to-Day

• Make sure guests feel welcomed anytime, every time
• Handle complaints with grace, humor, and solutions not panic
• Build relationships, collect feedback, and turn “good stays” into “I'm coming back” stays
• Inspect front and back of house and fix things before guests even notice them
• Lead, coach, support, motivate and occasionally rescue
• Plan staffing, set goals, give feedback, and help people grow (professionally, not literally)
• Create a workplace where departments work together, not “next to each other.”
• Make sure everyone is trained, safe, equipped, and knows what great service looks like
• Help manage budgets, control costs, and keep financial performance on track.
• Oversee night audit and daily financial reports

BenefitsWhat's in it for you? 

• Competitive salary
• Travel allowance (and/or free parking, depending on location)
• Employee rates + F&B discounts across IHG / Borealis hotels worldwide
• Learning & development opportunities
• Recognition for great work (because effort should be noticed)
• A chance to work in an award-winning or brand-new hotel
• A career path as unique as you are

Final note: Whether you're joining Staybridge Suites The Hague – Parliament you'll be part of something bigger: a global hospitality family that values personality, passion, and people who care.So if you're ready to roll up your sleeves, bring your energy, and help create stays people actually remember—we'd love to meet you.Bring yourself. We'll make room for it.

Job requirements
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Organisation
Who we are
At Staybridge Suites, we're at the heart of a movement. We exist to help guests conquer the rat race and live the life they believe in, even while on the road. A traditional hotel doesn't always cut it, and we know that when traveling for days, weeks or even months at a time, it's the little (and big) things you can't fit into a suitcase that truly matter.
 
Since 1997, it's been our simple mission to provide guests something different. Distinct. More space and a greater sense of community that breaks down the walls of monotonous, restrictive travel…to help you feel unconfined…and experience a Break from the Travel Norm.
 
The Venue
Staybridge Suites The Hague – Parliament is located in the heart of The Hague and offers 101 comfortable suites with fully equipped kitchen including hot breakfast buffet and Wi-Fi throughout. The Living Room gives guests the opportunity to settle-in and unwind, the Den is available for meetings. Guest can stock up their groceries from the Pantry, which is open 24 hours. Furthermore a fitness & laundry room and onsite parking are available. From Monday until Wednesday an Evening Social is held where guests are able to relax with drinks and snacks and have the chance to meet their neighbours and the team.

Offer
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Ref.nr.:178969 - RT206605753