Job description
What your journey at Krasnapolsky will look like day-to-dayWe are looking for a Duty Manager who will be responsible for overseeing reception tasks, daily Front Office operations, and upholding quality standards to deliver exceptional guest experiences.As a Duty Manager your role is crucial in ensuring positive guest experiences by resolving concerns and complaints promptly and professionally.Within this role your main responsibilities are;

• Supervise, train and coordinate the Front Desk team and maintain high service standards and uphold our brand image;
• Ensure a correct check-in and check-out process following LQA standards;
• Develop and implement creative solutions to areas of improvement;
• Providing and improving the luxury service and following up on the guest journey;
• Answering various questions and correctly handling telephone calls and e-mails;
• Maintain constant communication with other departments;
• Ensure consistency in LQA Standards at all times;
• Build relationship with regular guests;
• Responsible for daily operations when the Management Team is absent in the hotel.

Where your journey will take placeThe location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

Job requirements
What we wish you will bring with you

• Experience as a Duty Manager/Shift leader at the Front Office is a plus;
• A natural “drive” to get to know people and to exceed expectations;
• Problem-solving and conflict resolution expertise;
• Guest-oriented, affinity with planning and organizing and eye for details;
• Ability to thrive in a fast-paced, dynamic work environment;
• Flexibility to work evenings, weekends, and holidays as needed;
• Excellent communication skills and proficiency in the English language, Dutch is a plus.

Some extras to make the journey exceptionalAt Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

• Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
• Special team member rates in more than 500 hotels within the Minor Hotel Group. 
• A great discount of 50% on the F&B concepts of 16 luxury hotels in Amsterdam.
• Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
• An ‘experience stay' at Anantara Grand Hotel Krasnapolsky Amsterdam.
• Our university offers excellent training and (international) development opportunities.
• Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide!
• Management programs to support your way to the top 
• We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via (klik op de solliciteer button) sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you. 

Organisation
A unique combination of city life and contemporary luxury, Anantara Grand Hotel Krasnapolsky Amsterdam harmonises the best of both worlds – a meeting place for travellers, but also a place to relax and explore Amsterdam. 
Designed from 55 canal houses, this luxurious hotel enjoys an enviable central location on Dam Square, facing the National Royal Palace. The city's museum and shopping districts are at our doorstep, making it the perfect base as you explore the heritage and cultural treasures of this captivating city. 
Once a small coffee house run by Mr. Krasnapolsky, today's hotel charms visitors with luxurious guest rooms and indulgent dining. The White Room, the hotel's exclusive Michelin-starred restaurant, serves up exquisite culinary experiences, while the award-winning cocktail bar The Tailor and the modern-yet-elegant Grand Café Krasnapolsky offer distinct gastronomic journeys to savour.
Add 402 contemporary guest rooms and suites, over 2,000 square metres of meeting space, a pampering spa and wellness spaces for memorable stays with a distinctive local touch. 

Offer
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Ref.nr.:159756 - RT175148935