Job description
Cluster Revenue & Reservations ManagerCrowne Plaza Amsterdam South (207 rooms) & voco The Hague (204 rooms)Are you a commercially driven strategist with a passion for hospitality and a sharp analytical mindset? Do you thrive in a fast-paced environment where performance, precision, and guest experience go hand in hand?We are looking for a Cluster Revenue & Reservations Manager to drive performance across two distinctive hotels in the Netherlands:

• Crowne Plaza Amsterdam South (207 rooms), located in the heart of the Zuidas business district
• voco The Hague (204 rooms), where heritage meets contemporary lifestyle hospitality

Reporting directly to the Cluster Commercial Director, you will play a pivotal role in shaping revenue strategy, optimizing distribution, and elevating the reservations function—ensuring both properties outperform their markets while delivering seamless guest journeys from the very first touchpoint.Your ImpactIn this role, you will take full ownership of revenue and reservations performance across a 400+ rooms cluster, balancing strategic leadership with hands-on execution.Key responsibilities include:

• Driving Revenue Performance
  Develop and execute short- and long-term revenue strategies to maximize profitability, RevPAR, and market share across both hotels.
• Turning Data into Action
  Analyse demand trends, market dynamics, and performance data to inform pricing, forecasting, and inventory decisions.
• Optimizing Distribution & Systems
  Ensure optimal positioning across all channels while managing and refining reservation systems (Opera and related platforms) to drive efficiency and accuracy.
• Leading & Developing Teams
  Lead the Revenue and Reservations teams, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Maximizing Yield Opportunities
  Proactively manage room categories, rates, and availability to unlock incremental revenue opportunities.
• Driving Commercial Alignment
  Partner closely with Sales, Marketing, Front Office, and IHG's regional teams to ensure a fully aligned and integrated commercial strategy.
• Staying Ahead of the Market
  Monitor competitor activity and market trends to maintain a strong competitive positioning.
• Ensuring Seamless Guest Experience
  Collaborate across departments to ensure a smooth, efficient, and guest-centric booking journey.

Job requirements
What You Bring

• Minimum 2 years' experience in Revenue Management, Reservations, or a commercial role within hospitality
• Strong analytical mindset with the ability to translate insights into impactful decisions
• Proficiency in Opera, Excel, and PowerPoint (Power BI and GRS are a plus)
• Solid knowledge of hotel systems and market intelligence tools (STR, RMS, Delphi, Amadeus, etc.)
• Strong communication and influencing skills across teams and senior stakeholders
• Organized, proactive, and commercially driven with a results-oriented mindset

 Who You'll Work With

• Direct reporting line to the Cluster Commercial Director
• Close collaboration with IHG Hotels & Resorts Regional Revenue Team
• Daily interaction with internal departments and external partners including OTAs, travel agents, and corporate clients

At Crowne Plaza Amsterdam – South and voco® The Hague, we make sure you feel right at home with: 

• Employee discount for all 6000+ IHG hotels worldwide 

• Friends & family rates to share with your loved ones 

• Travel allowance based on commuting distance 

• A paid day off for volunteering 

• Homemade lunch or dinner during working hours 

• Opportunities for personal development, training, and coaching 

• A CultuurWerkt!/Alleo account for discounts on theatre, cinema, and more 

• A discount on ClassPass 

• Discount on collective health insurance 

• For your birthday: choose between a paid day off or a voucher 

• An In-House Experience including breakfast, dinner, and drinks 

• A fun, international team that values teamwork, laughter, and growth 

• Regular staff events, parties, and departmental outings 

• Access to IHG's myWellbeing program, supporting your lifestyle, health, and career development 

Organisation
Crowne Plaza Amsterdam - South is gelegen in een gebied dat zich op dit moment snel aan het ontwikkelen is; De Zuidas, dichtbij de Amsterdam RAI. Deze omgeving wordt hét stadscentrum voor internationaal zakendoen en kennisontwikkeling. Met de Luchthaven Schiphol en het centrum van Amsterdam op korte afstand, is het Crowne Plaza Amsterdam – South een van de best gelegen hotels in Amsterdam voor allerlei soorten gasten, voor zakelijke doeleinden of voor vrije tijd. Gasten kunnen ontspannen met een glas wijn op het terras en genieten van Japanse fingerfood in het restaurant De Japanner Zuid. Het hotel beschikt over een state of the art fitness, een moderne en gezellige Manhattan Lounge-Bar, een business center en een club lounge.
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Offer
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Ref.nr.:175639 - RT198676969