As an IT agent, you will provide support for hardware and software related systems and processes and provide effective and timely resolution of user problems, queries or complaints in line with business strategy and objectives, and group IT guidelines and IT policies. Key Tasks:

• Comply with the global, regional and EFSS security and data privacy management processes and policies;
• Investigate problems related to EFSS IT infrastructure (pc's, mobile phones, desk phones, printers, network, video conferencing);
• Solve 2nd line IT infra support requests;
• Log and follow up of 3rd party support tickets with Printer, Computer, Network, video conferencing and mobile providers;
• Installs and maintains pc client operating systems, applications and website client components;
• Administration of IT assets in the Configuration Management Database (CMDB);
• Account management via Active Directory and RequestIT.

You have a passion for genuinely interacting, helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment! Next to this you are fluent in English.

• You have a degree in Information and Communication Technology;
• Good support knowledge of Microsoft Office Applications;
• Good support knowledge of video conferencing hard- and software;
• Basic knowledge of following networking topologies: LAN/WAN/WLAN/VPN/Cloud/ZPA;
• Basic knowledge of Microsoft Active Directory and policies and filesharing (NTFS);
• Basic knowledge of laptop and desktop hardware setup;
• Basic knowledge of software inventory and distribution products like: Microsoft Endpoint Manager (SSCM and InTune), Adaptiva OneSite.
• You have a valid working permit for the Netherlands.

DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No.1 World's Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

Start your career with DHL todayat our DHL Maastricht location which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages.

A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

• A competitive salary, ;
• A job in dayshifts and no weekends;
• Availability of a wide range of training possibilities;