Job description
Do you have a sharp eye for detail, strong analytical skills, and a passion for elevating the guest experience? At Anantara Grand Hotel Krasnapolsky Amsterdam, we are looking for a Quality Management Trainee who brings curiosity, precision, and a proactive mindset to help drive our operational excellence.Why you'll love your journey with usAt Anantara, dedication is rewarded with exceptional benefits:

• Internship allowance of €750 gross per month (based on 5 days per week)
• Global team member rates at 560 Minor Hotels worldwide
• Friends & Family rates so your loved ones can enjoy the experience too
• 50% discount on F&B at 20 luxury hotels across Amsterdam
• A complimentary experience stay to immerse yourself in the Anantara guest journey
• Free online & offline training organized by our own Minor Hotels University Northern Europe
• Priority access to internal vacancies within Minor Hotels
• One free meal per shift

Your role in the journeyAs a Quality Management Trainee, you play a key role in helping the hotel deliver memorable guest experiences by monitoring operational standards, analyzing performance, and supporting initiatives that drive continuous improvement. You'll translate data into actionable insights and be actively present in the operation to support teams in achieving excellence.Your responsibilities include:

• Monitoring and supporting the delivery of the hotel's operational excellence through an active presence in the operation
• Measuring and reporting on LQA compliance, Brand Standards and Guest Satisfaction performance, including actionable recommendations
• Conducting and documenting LQA self‑assessments for operational departments
• Analyzing guest feedback and operational data to identify trends, gaps and opportunities in service delivery
• Supporting initiatives that improve hotel KPIs related to guest satisfaction and employee engagement
• Assisting in the communication of guest satisfaction results and helping create engaging ways to celebrate success stories with teams

Job requirements
 What you'll bring

• Availability for at least 20 weeks, 5 days per week
• Strong analytical, planning and organizational skills
• A detail‑oriented and structured way of working
• The ability to translate data into meaningful insights
• A proactive attitude and ability to work both independently and in a team
• Excellent communication skills and fluency in English; Dutch is a plus

Where your journey beginsIn the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination.Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden — dating back to 1880 — hosts inspiring events and daily breakfast in a breathtaking setting.Ready to begin your journey?Send your CV and motivation letter to Nina Radak via (click on the apply button) sure which role suits you best, or simply curious to explore more opportunities? Reach out — we'd love to help you find your perfect fit.

Organisation
A unique combination of city life and contemporary luxury, Anantara Grand Hotel Krasnapolsky Amsterdam harmonises the best of both worlds – a meeting place for travellers, but also a place to relax and explore Amsterdam. 
Designed from 55 canal houses, this luxurious hotel enjoys an enviable central location on Dam Square, facing the National Royal Palace. The city's museum and shopping districts are at our doorstep, making it the perfect base as you explore the heritage and cultural treasures of this captivating city. 
Once a small coffee house run by Mr. Krasnapolsky, today's hotel charms visitors with luxurious guest rooms and indulgent dining. The White Room, the hotel's exclusive Michelin-starred restaurant, serves up exquisite culinary experiences, while the award-winning cocktail bar The Tailor and the modern-yet-elegant Grand Café Krasnapolsky offer distinct gastronomic journeys to savour.
Add 402 contemporary guest rooms and suites, over 2,000 square metres of meeting space, a pampering spa and wellness spaces for memorable stays with a distinctive local touch. 

Offer
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Ref.nr.:175066 - RT198195265